Welcome to our website. These Terms and Conditions govern your access to and use of our website, products, and services. By browsing our website, placing an order, communicating with us, or using any part of our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our website or place an order. 1. About Our Service Our website is designed to provide customers with an easy and secure way to view products and place orders. We aim to ensure that all information presented is clear, accurate, and updated regularly. However, product availability, prices, delivery estimates, and service coverage may change from time to time depending on demand, inventory, and external factors. We reserve the right to modify, suspend, or discontinue any part of our services without prior notice, when necessary for operational, legal, or technical reasons. 2. Acceptance of Orders When you place an order through our website, your order is considered a request to purchase. We may contact you to confirm order details, delivery information, availability, and total amount payable. An order is considered accepted once we confirm it through our official communication channels. We reserve the right to refuse or cancel any order in cases including, but not limited to: - Product unavailability. - Incorrect pricing or technical errors. - Incomplete or inaccurate customer information. - Suspected fraud or misuse. - Any situation that prevents us from fulfilling the order safely and properly. If your order is canceled after payment is received, we will coordinate an appropriate refund process based on the payment method used. 3. Purchasing Through Our Website You can buy through our website directly by selecting your desired items and completing the checkout process. By placing an order, you confirm that all information you provide is true, complete, and accurate, including your name, address, phone number, and any special delivery instructions. You are responsible for ensuring that the contact details you provide are correct and reachable. We are not responsible for delays or failed deliveries resulting from incorrect addresses, unavailable recipients, or unreachable phone numbers. 4. Payment Method and Conditions Our payment policy depends on the delivery location: - Within Lebanon: payment is made immediately after receiving your order. - Outside Lebanon: the entire order value must be transferred in advance, including delivery charges. For international payments, shipping fees will be determined later according to the destination country. The final amount to be transferred will be communicated to you clearly before final order processing. Available transfer methods for payments outside Lebanon include transfer companies such as Western Union, OMT, or other approved transfer services. We may update accepted transfer methods from time to time. When required, customers are responsible for sending correct payment proof and reference details so that we can verify and process orders promptly. Any delay in payment confirmation may delay order preparation and shipping. 5. Delivery and Shipping Timelines We always strive to process and deliver orders as quickly as possible while maintaining product quality and service standards. Delivery estimates are as follows: - Beirut and its suburbs: delivery within a maximum period of 24 hours. - All other regions in Lebanon: delivery within a maximum period of one week. - Europe and Arab countries: delivery within 15 to 25 days. - If you wish to ship by DHL: your order will be delivered within a maximum period of ten days. Delivery timelines are estimates, not guarantees. Delays may occur due to weather conditions, customs procedures, public holidays, courier delays, force majeure events, political conditions, or other circumstances beyond our direct control. For international shipping, customs checks and import procedures in the destination country may affect delivery times. Any customs duties, taxes, or additional import fees (if applicable) are the responsibility of the customer unless explicitly agreed otherwise. 6. Shipping Fees Shipping fees vary based on destination, order size, courier service, and shipping method chosen. For orders outside Lebanon, shipping fees will be calculated and communicated after destination details are confirmed. You agree to pay all applicable shipping charges before order dispatch when prepayment is required. 7. Order Tracking and Communication Once an order is confirmed and shipped, we may provide updates through available communication channels. Tracking availability depends on the shipping provider and destination. Customers are encouraged to stay available by phone or messaging during the expected delivery period. If delivery attempts fail due to recipient unavailability, additional charges or re-delivery conditions may apply according to courier rules. 8. Product Information and Availability We make reasonable efforts to display product descriptions, photos, sizes, colors, and pricing as accurately as possible. However, actual product appearance may vary slightly due to lighting, screen settings, production updates, and packaging changes. All products are subject to availability. In case an item becomes unavailable after your order is placed, we may offer an alternative, partial fulfillment, delayed shipment, or cancellation with the appropriate arrangement. 9. Customer Responsibilities By using our website and services, you agree to: - Provide valid and complete order details. - Use the website only for legitimate purchases. - Refrain from any fraudulent, abusive, or unlawful behavior. - Cooperate with payment verification and delivery coordination. Any misuse of our service may result in refusal of service, cancellation of orders, restriction of website access, and legal action when necessary. 10. Returns, Exchanges, and Complaints If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with clear details and supporting photos where applicable. We will review each case and provide a fair solution according to our internal policy and the nature of the issue. For hygiene and safety reasons, some product categories may not be eligible for return or exchange once opened or used, unless the item is defective or incorrect. Complaints submitted after an unreasonable delay may be difficult to process due to shipping and handling limitations. 11. Delays and Force Majeure We are not liable for delays or non-performance caused by events beyond our reasonable control, including but not limited to natural disasters, transportation disruptions, political unrest, customs holds, strikes, epidemics, internet outages, and courier service interruptions. In such cases, we will do our best to communicate updates and continue service as soon as conditions allow. 12. Limitation of Liability To the maximum extent permitted by law, we shall not be liable for indirect, incidental, special, or consequential damages resulting from use of our website, delays in delivery, inability to fulfill an order for reasons beyond our control, or customer misuse of products. Our total liability, if any, shall not exceed the amount paid by the customer for the specific order in question. 13. Privacy and Data Use We collect and use customer information only as needed to process orders, deliver products, communicate service updates, and improve customer experience. We handle your information with care and do not intentionally disclose personal information except when required to complete delivery, comply with legal obligations, or protect rights and safety. By placing an order, you consent to the use of your provided information for order management and customer service purposes. 14. Intellectual Property All content on this website, including text, product descriptions, logos, photos, and design elements, is owned by or licensed to us and is protected by applicable intellectual property laws. Unauthorized copying, reproduction, republication, or commercial use is prohibited without prior written permission. 15. Website Use Restrictions You may not use our website in any way that could damage, disable, overburden, or interfere with service operation. You also agree not to attempt unauthorized access to any portion of the website, server, or related systems. Any attempt to exploit vulnerabilities, perform malicious actions, or interfere with the shopping experience of others is strictly prohibited. 16. Changes to Terms and Conditions We may update these Terms and Conditions at any time to reflect business, legal, operational, or service changes. Updated terms become effective upon publication on our website unless otherwise stated. Your continued use of the website after updates means you accept the revised Terms. 17. Governing Principles These Terms are intended to establish fair and transparent rules for both customers and our business. We are committed to resolving issues in good faith, with customer satisfaction, clarity, and practical solutions as our priority. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect. 18. Contact and Inquiries For inquiries, order support, shipping questions, or payment clarification, please contact us via the WhatsApp application shown on the screen. We will make reasonable efforts to respond promptly and assist you. By using our website and placing an order, you confirm that you have read and agreed to these Terms and Conditions in full. Additional Clarification Summary (Customer-Friendly) To avoid any confusion, here is a simple summary of key points: - You can place orders through our website. - In Lebanon, you pay when the order is delivered to you. - Outside Lebanon, full payment (order value plus shipping charges) is made in advance through transfer services such as Western Union, OMT, or other approved methods. - International shipping fees are not fixed and will be calculated according to destination country. - Delivery times: Beirut and suburbs up to 24 hours; other Lebanese regions up to one week; Europe and Arab countries 15 to 25 days; DHL shipping up to ten days. - For support and inquiries, contact us via the WhatsApp number shown on screen. This summary is for convenience only. In case of any difference between the summary and the full Terms and Conditions text above, the full Terms and Conditions shall prevail.